One mapped workflow
A clear trigger, data source, owner, expected result and exception path.
TH3RD GROUP SERVICES
Business process automation services
Reduce the work your team repeats by hand. We map the process, connect the right tools and make exceptions visible so automation does not mean losing control.
IS THIS FOR YOU?
When this is the right starting point.
For teams copying information between systems, chasing task updates or manually routing the same requests every day.
What we can implementSCOPE
What we can put in place.
The final scope is agreed around your process and tools.
A scoped connection or automation
Agreed forms, email, CRM or operational tools connected through the access and interfaces they actually support.
Checks and recovery
Validation, duplicate prevention, failure visibility and a documented manual alternative.
HOW WE START
A clear path from the first conversation.
Choose one recurring process
Start with a specific task and the handoffs that create avoidable work.
Build the smallest complete workflow
Connect the required steps and keep approvals where a person must make the decision.
Prove normal and failure paths
Test successful delivery, missing information, duplicates and provider failures before handing over the workflow.
SEE AN EXAMPLE
Explore the capability before discussing your project.
Explore the People & Delivery example to see how completing a practice task changes the team’s view of the work.
Explore work examplesCOMMON QUESTIONS
Before we start.
Does every automation need AI?
No. Deterministic rules are often better for routing, reminders and data validation. AI is considered only when interpretation or language work adds value and can be reviewed.
Can you automate follow-up and reminders?
We can assess lead assignment, internal notifications and reminders. Customer-facing messages depend on the selected provider, consent, permissions and the agreed approval rules.
Will it work with our existing tools?
We inspect the available APIs, permissions and limits first. When a connection is not supported, we explain the alternative rather than promising invisible automation.
Which repetitive business tasks can be automated?
Review information transfer between forms, email, spreadsheets and CRM; lead assignment; task notifications; appointment reminders; onboarding; reporting; and invoice or payment reminders. Define the trigger, authoritative record, approval and exception path for each workflow. A reminder is not a payment execution. Start with one complete process, test duplicate and failure cases, document the manual fallback, and confirm whether conventional rules are sufficient before introducing AI.
This is not a promise of a particular time saving or a fully autonomous business. Subscription costs, access, support and the exact workflow are confirmed during scoping.
Return to all servicesYOUR NEXT MOVE
Tell us what needs to change.
Describe your current process or website and what you want to improve. We will discuss scope and the next step.